1. General :
- www.satas.com is owned by Scientific Administrative and Technical Assistance Service S.A., called Satas :
VAT-number : BE 0420750762
Head of office and operational offices : Chaussée de Ninove 1072, 1080 Brussels, Belgium.
Phonenumber : +32 2 569 69 89
Email : order@satas.com
- Access to the Satas web site is subject to acceptance of these terms of use (hereinafter referred to as "terms"), which Satas shall be free to modify at any time by placing notices of changes or links to such notices directly on the website. Any such notice may also be sent to you by e-mail or regular mail. These rules and guidelines are deemed to form an integral part of the Conditions. You are therefore advised to refer regularly to the latest version of these conditions, which are permanently available at www.satas.com.
2. Price – Availability :
- The prices of our products are indicated in euros, including VAT, but excluding shipping and handling costs (see shipping costs).
- For all items dispatched to Switzerland, or for residents of a European Community country with a valid intra-community VAT number, the price will be calculated exclusive of tax automatically on the invoice enclosed with the shipment.
- Any customs duties or taxes that may be payable on delivery are your responsibility. We are not obliged to check and inform you of the customs duties and taxes applicable. To find out, we advise you to contact the competent authorities in your country.
- Satas.com reserves the right to modify its prices at any time, but items will be invoiced on the basis of the prices displayed at the time your ordre is registered.
- The availability of items does not mean that they are in stock, in which case a restocking period is necessary. In addition, some items may be out of stock without us being informed and therefore cannot be served.
- Unavailable items will not be noted and will be refunded in full.
- The photos shown on the site are not contractual. A publisher may change the cover or presentation from one edition to another.
- Items remain the property of Satas.com until full payment has been received.
- Items sold on Satas.com are reserved for private individuals.
3. Site content :
Satas takes the utmost care in creating this website but does not guarantee the accuracy of the information. The user is also aware that the information presented may be modified without prior notice. Consequently, Satas declines all responsibility for the content of the site or the use that may be made of it.
4. Shipping costs - Delivery :
- The delivery costs calculated by default in your basket are those for delivery in Belgium. They are adapted as soon as you indicate your delivery address.
- You can choose to collect your order from our bookshop located Chaussée de Ninove 1072, 1080 Brussels, Belgium, which is open from Monday to Saturday. If you choose this option, you will of course not have to pay any postage costs.
- To send our parcels, we work with DPD and Colissimo. Please note that our shipping costs are based on the total weight of the parcel, depending on the country of delivery and also on the delivery method (DPD Predict or DPD Pick-up). For more information, see the "Delivery" tab on our site.
- Please note
- Carriers do not deliver to P.O. Boxes!
- If you think you're not at home, it's best to leave another delivery address (family, friends, neighbours, caretaker, etc.).
- You are solely responsible for the accuracy of the information provided for the delivery of your order. If any information is missing (door code, etc.) and your order is returned to us, we will have to charge you a re-shipment fee (as well as the cost of the return) for your order. Neither Satas nor the carrier can be held responsible for any failure to deliver.
- If there is a problem once your parcel has been received (e.g. damaged or missing goods) you have 3 days to inform us so that we can take the necessary measures to rectify the situation as quickly as possible. Please send us a supporting photo. After this period, the delivery will be considered to be in order and no further complaints will be accepted. Preferably, make written reservations on the delivery note.
5. Payment :
- Transactions carried out on satas.com are secured by the MultiSafepay payment system. All information exchanged to process the payment is encrypted using SSL protocol. This data cannot be detected, intercepted or used by third parties. Nor is it stored on our computer systems.
- MutiSafepay is a technical service provider and does not handle any disputes relating to orders. These must be settled directly with satas.com and/or your bank.
- For more information about Multisafepay, visit https://wwwv.multisafepay.com/fr/.
- We accept Visa/Mastercard/Maestro/Bancontact/Carte Bleue/Ideal/Paypal.
- SATAS will only issue one invoice per order placed on the site. One order = one amount debited = one invoice.
6. Confidentiality policy :
Information and data concerning you are necessary for the management of your order. This information is processed and collected in accordance with the Belgian law of 8 December 1992. With regard to this law, you have the right to access and rectify your personal data. To do so, simply write to us at order@satas.com.
Our site is designed to be particularly attentive to your needs. To do this, we use cookies. Their purpose is to indicate your visit, save your choice of language, consult the site and remember the contents of your shopping basket.
Satas.com respects the privacy of all users of its site and ensures that any personal information provided remains confidential. We only use your details to complete your order quickly and efficiently. For any other purpose, we will only use your data with your express permission.
SATAS.COM USES YOUR DATA TO BE ABLE TO OFFER YOU THE FOLLOWING SERVICES
When you place an order, we need your name, e-mail address, telephone number (preferably a mobile number), billing and/or delivery address and payment details so that we can process your order and keep you informed of the progress and delivery of your parcel. In order to make your visit and shopping experience at Satas.com as pleasant as possible, we store your personal and order data. This enables us to personalise the site and recommend products that may be of interest to you.
When you register with Satas.com, we save your data on a Secure Server. When you register, we save data such as your name, postal address, telephone number and e-mail address, so that you do not have to fill them in again on a subsequent visit. The data on the use of our website and the information we receive from our visitors help us to further develop and improve it.
SATAS.COM DOES NOT SELL YOUR DATA
Satas.com will not sell your data to third parties; it will only make them available to third parties if they are involved in fulfilling your order (such as delivery services, for example). Our employees and third parties working with us are obliged to respect the confidentiality of your data.
YOUR PERSONAL DATA IS SAFE AT SATAS.COM
We appreciate the trust you place in us and for this reason we take good care of your data. When you place an order or consult your data at Satas.com, we use one of the most modern confidentiality techniques: Secure Socket Layer (SSL).
RIGHT OF INSPECTION AND CORRECTION
You can always check the status of your personal data by logging into your account or sending an e-mail to order@satas.com. Once we have checked your identity, we will inform you as soon as possible of the personal data we hold at that time. If one or more details are incorrect or incomplete, we can change them in your account and/or in our database. Simply contact us by e-mail, telephone or letter.
COOKIES
Cookies are a set of information saved by your computer's browser. Satas.com also uses cookies to collect information on the use of our services in order to improve your shopping experience. You can also configure your browser so that you no longer receive cookies while shopping at Satas.com.
ADVERTISEMENTS
Our Satas.com site contains third-party advertisements or links to other sites. Satas.com has no influence on the privacy policies of third parties or third party sites and therefore cannot be held responsible in this respect. If you still have questions about our Privacy Policy, please do not hesitate to send us a message. Our customer service team will be happy to help you if you need any further information or if you wish to change your details. Should our Privacy Policy change, you will find the most recent information on this page.
7. Special offers :
Some items are available at special reduced prices, which are valid until the date indicated or until we run out of stock. These promotions only apply to private individuals who order from Satas.com as well as in our bookshop in Brussels and at congresses and other events to which we have been invited with a stand.
Promotional items cannot be returned or exchanged.
8. Validation – Right of renunciation :
- You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Completion of your order therefore constitutes acceptance of these General Terms and Conditions of Sale.
- Right to cancel:
You may cancel your purchase (except for CDs or DVDs) and return the items to us within 14 working days from the day after delivery.
You are responsible for the cost of returning the goods (we will not accept returns with insufficient postage), and you do so at your own risk.
Satas.com reserves the right to refund only part of your purchase if the condition in which it is returned to us no longer allows us to resell it at the full price.
- You will be refunded no later than 14 working days after receipt of the returned products or proof of return of the products.
9. Contacting us :
If you need to contact us about your order or any other query, please click on the 'contact us' tab at the bottom of the page.
We would be delighted to meet you in our SATAS bookshop at Chaussée de Ninove 1072, 1080 Brussels. To find out about our opening hours, go to the 'Shop' tab.